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“Hello, we would like to sell something.” Click. That didn’t go too well. In other words: Think carefully about whom you are going to assign with the task of approaching people in your name. But as luck will have it, your visit to our little website has already brought you one step closer to a business connection that you will never want to be without again. We can open doors for you: all you have to do is walk through them.
What exactly is a “Sales Representative”? Well, there’s one thing he or she certainly isn’t: a full-time Acquisition Agent. When someone is responsible for writing offers, visiting existing clients and juggling many balls at once, one of the most important tools often falls by the wayside: the acquisition.
There are many reasons for this. First of all, there’s the factor “time”, a real spoilsport as it always seems to slip away. Perhaps the Sales Representatives don’t have enough experience, haven’t participated in the right training or are simply not comfortable with approaching complete strangers.
Well, we’re different. We enjoy it. And we know what we’re doing – we’re very professional. Thanks to our technology, we do not need small post-its to remind us of overdue tasks, and we do not suffer from a stiff neck from constantly holding the phone against our shoulder while we talk. Our system thinks ahead and supports us. What more can you possibly ask for?
The next time someone asks you whether you have an Internal Sales Team, you can charmingly reply: “Even better!” Of course, this is assuming that we agree to do business together. If this is the case (we have no doubts about this), we will handle the classic tasks of such a department – but at a significantly lower cost.
We will accept the external calls from your customers and interested parties, answer their questions and forward these to you by telephone or e-mail after filtering them according to your clearly defined selection criteria.
And what’s more, we will send out your information by mail or post and take care of many other things that you will not find in classic call centres when you look underneath the surface.
We’ve slightly modified an old football quote: “After the call is before the call.” We stay involved, even when a task has been completed in your eyes. As an external service provider, we not only initiate the first contact, but also look after new contacts as well as existing customers in your name, and draw attention to your company when you plan special promotions, for example.
That’s how customer loyalty works.
But it gets even better. With our help (there’s no beating around the bush here, after all, this is our website). Here’s the issue: we’re sure that you maintain contact with your larger customers. Who doesn’t? However, smaller customers are often forgotten, and they are understandably not very happy about this. A well-maintained database is your “bank account” and we make sure that it is appreciated in all its facets.
We keep our eyes on the ball and will call these customers for you, since they also need affection and care to ensure that your business keeps booming.
We have a company cat. She needs us for sure. We don’t know whether you need us, but the fact that you took the time to visit our website leads us to believe that you do. As opposed to our cat, we won’t just feed you, we’ll look after you and handle many more details than you might assume. It might help you make your decision to know that we focus our attention. If you need support for your logistics company, or if patent marketing is a matter close to your heart, it will be hard to avoid us. But please do not hesitate to also contact us if your Sales Team needs “fresh blood” and you want to help them become more effective. We will always have a line free to talk about such cases.
We’ve been making the phones ring for our clients for over 10 years. We have never wanted to have a big team, but we’ve managed to achieve big things. That’s why a lot of clients who originally only wanted to test us have now turned into regular clients and have rewarded us with years of loyalty. We think it’s all right to be a little bit proud of that.
Speaking of “loyalty”: everyone who works here feels comfortable with us. We don’t have a hire-and-fire mentality and some of our permanent staff has been with us right from the start. You’ll hardly find a better functioning team.
Again: We’re not one of those typical call centres. We are your favourite Telephone Acquisition Agents and your Internal Sales Team, which many will envy you for (always assuming that you make the clever decision to work with us).
Small but fine.
Here at service4sales, a maximum of two well-briefed employees will work on each assignment. For you, this means that you have a contact person who knows all about your company and the tasks at hand, and will continue to be there for you over the next years.
The result: Over a period of 10 years now, more than 1,700 appointments have been arranged. Our client’s German branch has developed into the largest company within the group and is meanwhile active all over Germany.
A regional company for automobile telemetry with a customer base of over 6,000 companies ranging from small businesses with one delivery van to the market leaders within the German forwarding industry was on the lookout for economic possibilities to make use of the partially untapped potential of small and medium-sized existing customers. The company designed campaigns with different topics: sales of service agreements, one-time maintenance of the customers’ systems, upgrades to new and more elaborate programme versions. Each campaign had a different focus regarding the target group. The client made the contact details and a discussion guide available to us. Service4sales carried out the telephone activities for the campaign, during which our employee was always in close contact with our client’s Internal Sales Staff as well as the Sales Management.
The result: Based on directly achieved sales alone, every single one of the campaigns that took place at an interval ranging between four and eight months was profitable. As a by-product, the client now also has an up-to-date database free of defunct contacts. Last but not least, the analyses of the reactions, which were meticulously documented by service4sales, provide valuable insights in the customer behaviour and offer the Sales Representatives additional sales opportunities.
A transportation company active throughout Europe with a focus on Great Britain, Ireland and Norway had the aim of increasing its direct contacts to medium and large-sized shipping companies in order to reduce the dependence on forwarding agents. We jointly developed an approach. On the one hand, the objective was to arrange appointments, and on the other hand, to generate more enquiries. In doing so, the data we collected was so detailed that the client was able to use it to draw up an offer without any further questions. The contact data was partially obtained from service4sales’ own sources and partially delivered by the client from other sources. To supplement the data, service4sales developed an IT-supported telephone number research process. The client’s Sales Representatives returned the enquiries and appointments that didn’t originally lead to any orders to service4sales so that we could recirculate them.
The result: The company achieved its goal within two years. The ratio between shipments by forwarding agents and by shipping companies is roughly the same now.
The result: service4sales is also in a position to handle smaller customer databases cost-effectively. In conjunction with the intensive preparation by the Management Consultants and the close collaboration, this approach is extremely economical.
In order to work economically, the same technical procedure was implemented for completely different topics. The telephone calls were planned in accordance with the respective time zones. We periodically issued reports about the progress of the on-going actions – this was also automated.
Due to the uniform working methods, the technical preparation time for each campaign was only approx. one hour although the potential licensors were handled in very individually. This even made it possible to carry out small campaigns very cost-effectively. At the end of each campaign, a report about the results of the telephone calls was compiled for the marketing company. This contained a statistical evaluation, free text about each company approached and any other explanatory texts that were necessary.
The result: Thanks to “mouth-to-ear” propaganda, further intellectual property rights companies hired service4sales. As a result, more than 300 technologies were accompanied in this way over the next 10 years. The marketing companies are in a position to license more technologies. An important side effect: the selection of potential licensors is now much more accurate due to feedback obtained during the telephone campaigns, which ensures a more targeted selection. This, in turn, significantly reduces the marketing costs.
The result: As well as the leads that we forwarded to the Sales Crew as usual, we were also able to detect and remove duplicates as well as enter company structures into our client’s CRM system. Over time, this resulted in a comprehensive company database. We still process addresses for cold calling. Thanks to the integration in the clients’ system, service4sales is now also in a position to support the Sales Team by calling the smaller existing clients at fixed times to initiate new projects.
What would a company be without employees who do their very best? Nothing. Nothing at all. That’s why we are able to achieve something with just a few colleagues that other companies can’t seem to manage at all: we make customers happy.
Beryll Daub and Uwe Christensen clearly had the right touch when they found each other and established service4sales. But they also had a good hand in getting people on board who seem to be able to do everything a little better than the competition
Purrs when everything goes well.
Wer ihr widersteht hat kein Telefon.
Er verkauft Ihnen alles. Außer Unsinn.
A superwoman on the telephone. A true treasure as a colleague.
Impresses with words. And her big heart.
What could make more sense than contacting us right now? If you feel the need to do that, you’re in the right place here on this part of our slick website. Perhaps you’ve just spilled a cup of coffee over your keyboard. That’s a shame for your keyboard, but no reason not to get in touch.
Give us a call on the number 04185 / 70 80 90
Am Osterberg 9