New customer acquisition

What is a "salesperson"? Well, one thing they are definitely not is a full-time canvasser. Those who take care of writing offers, visiting existing customers and dancing at many other weddings tend to treat one of the most important instruments a little stepmotherly: acquisition.

Back office

The next time you are asked if you have an inside sales force, you can answer quite charmingly: "Better!" Of course, this presupposes that we will do business with you. If that is the case (and we have no doubt that it is), then we take on the classic tasks of that very same department - only much more cheaply.

Customer loyalty

True to an old football rule, we say with a slight modification: "After the call is before the call". We stay on the case, even when we have ticked off a topic for you. As an external service provider, we not only create initial contacts, but also cultivate new contacts and existing customers on your behalf and bring you back into the conversation when you are planning special promotions, for example.

WHAT WE DO

"Good afternoon, we want to sell you something." Click. Hanging up. Stupid. In other words: think carefully about who you give the order to open doors and gates for your request in your name.
But as luck would have it, by visiting our little website you are already very close to a new business connection that you won't want to miss. We are your door opener. You have to go through.

New customer acquisition

What is a "salesperson"? Well, one thing they are definitely not is a full-time canvasser. Those who take care of writing offers, visiting existing customers and dancing at many other weddings tend to treat one of the most important instruments a little stepmotherly: acquisition.

Back office

The next time you are asked if you have an inside sales force, you can answer quite charmingly: "Better!" Of course, this presupposes that we will do business with you. If that is the case (and we have no doubt that it is), then we take on the classic tasks of that very same department - only much more cheaply.

Customer loyalty

True to an old football rule, we say with a slight modification: "After the call is before the call". We stay on the case, even when we have ticked off a topic for you. As an external service provider, we not only create initial contacts, but also cultivate new contacts and existing customers on your behalf and bring you back into the conversation when you are planning special promotions, for example.

WHAT WE DO

"Good afternoon, we want to sell you something." Click. Hanging up. Stupid. In other words: think carefully about who you give the order to open doors and gates for your request in your name.
But as luck would have it, by visiting our little website you are already very close to a new business connection that you won't want to miss. We are your door opener. You have to go through.

New customer acquisition

What is a "salesperson"? Well, one thing they are definitely not is a full-time canvasser. Those who take care of writing offers, visiting existing customers and dancing at many other weddings tend to treat one of the most important instruments a little stepmotherly: acquisition.

There are many reasons for this. First of all, the "time" factor is a real spoilsport that always runs away from you. Perhaps there is also a lack of experience, the right training or simple inhibitions about approaching complete strangers.

Well, we are different. We like to do it. And we know what we're doing - and we do it as professionally as we should. Thanks to our technology, we don't need little sticky notes to remind us of outstanding tasks, nor do we suffer from stiff neck because we have to constantly tuck the telephone receiver under. Our system thinks for us and helps us to support you. What more could you want?

Back office

The next time you are asked if you have an inside sales force, you can answer quite charmingly: "Better!" Of course, this presupposes that we will do business with you. If that is the case (and we have no doubt that it is), then we take on the classic tasks of that very same department - only much more cheaply.
We take external calls from your customers and interested parties, answer questions and pass them on to you by phone or e-mail according to defined filters.
Even more: we send your information by mail or post, take care of many things that you won't even find in classic call centres if you look under the carpet.

Customer loyalty

True to an old football rule, we say with a slight modification: "After the call is before the call". We stay on the case, even when we have ticked off a topic for you. As an external service provider, we not only create initial contacts, but also cultivate new contacts and existing customers on your behalf and bring you back into the conversation when you are planning special promotions, for example.
This is how customer loyalty works.
But it works even better. With us (we have to beat around the bush a bit here, it's our website after all). About the problem: Surely you keep in touch with your major customers. Who doesn't? Unfortunately, the smaller customers are sometimes forgotten, and they like to "reward" this with dissatisfaction. A well-maintained customer database is your bank and we make sure that it is valued.
We stay on the ball for you and call on a rolling basis the very customers who also need care and affection to keep your business humming.

WHO WE ARE

We have been ringing the phones for our customers since 2004. We were never a big team, nor do we want to be. But we have achieved great things and many customers who wanted to try us out have become regular customers who have remained loyal to us for years. We can be a little proud of that.

Speaking of "loyalty": Those who work for us feel comfortable. We don't have a hire-and-fire mentality and some of our permanent staff have been with us from the very beginning. It almost doesn't get any better than that.
Again, for the record: We are not a normal call centre. We are your favourite telephone canvassers and your inside sales force that you will be the envy of (always assuming you choose us wisely).

Small but nice.

At service4sales, there are a maximum of two well-briefed employees per order. For you, this means: You have a contact who is very familiar with your company and the specific tasks for years to come.

Beryl

Those who resist her have no phone.

Uwe

He sells you everything. Except nonsense.

Corinna

Her gentle persistence leads to success.

Oliver

No one can escape his humour.

Eva-Maria

Combines nice words with a clear edge.

Here are six convincing examples

A Danish logistics consultancy expanded into Germany. Together they worked out a target customer profile suitable for Germany. On the basis of this, service4sales investigated the geographical distribution of these customers, advised on the geographical focus, obtained contact details of potential customers and arranged visit appointments. Target companies with potential that were not immediately interested in logistics consulting services were periodically approached again. Ongoing exchanges took place between s4s staff and the client's respective field representative.

Result: Over a period of more than ten years, a total of more than 1,700 appointments were made. The German branch of our client developed into the largest company within the group and is now active throughout Germany.

A regional automotive telemetry company with a customer base of over 6,000 companies ranging from small businesses with one delivery van to market leaders within the German haulage industry was looking for economic opportunities to exploit the partially untapped potential among small and medium-sized existing customers. The company designed campaigns with different themes: Sales of service contracts, one-time maintenance of customers' systems, upgrades to new and more extensive programme versions. Each campaign had a different focus in relation to the target group. The contact details and a call guide were provided by the client. Service4sales carried out the telephone campaign, whereby the employees were in close contact with both the internal sales team and the client's sales management.

Result: Every single one of the campaigns, which took place at intervals of four to eight months, was profitable solely through the sales achieved directly. As a by-product, the customer now has an up-to-date customer database that has been cleansed of deadbeats. Last but not least, conclusions about customer behaviour can be drawn from the analyses of the reactions meticulously documented by service4sales, which provide the sales force with additional sales opportunities.

A transport company operating throughout Europe with a focus on Great Britain, Ireland and Norway had the goal of connecting more directly with medium-sized and larger shippers and thus reducing its dependence on freight forwarders. The approach was developed together. The aim was on the one hand to arrange appointments for visits and on the other hand to generate enquiries, whereby the data recorded was so detailed that a quotation could then be prepared without further enquiry by the client. The contact data was partly provided by service4sales, partly by the client from various sources. To complete the data, service4sales developed an IT-supported telephone number search. The client's sales force returned enquiries and appointments that did not initially lead to bookings to service4sales and we re-circulated them.

Result: Within two years, the company achieves its goal. The ratio between freight forwarders' and shippers' freight is almost balanced.

A network of independent management consultants supports foreign companies in entering the German market. With a great deal of care, the respective management consultant selected 50 to 80 target customers whose contact details they supplied to service4sales. Occasionally internet research was necessary. We had this done very cost-effectively by a German-speaking cooperation partner in Eastern Europe. Then service4sales contacted these companies and aroused their interest in the products and services of the respective foreign companies. In addition, we enriched the data with various characteristics depending on the results of the conversation. The aim was that the companies were basically willing to get to know each other better. The date of the visit was arranged by the respective management consultant himself. A special feature: the management consultants relied on the service4sales database and did without their own CRM system.

Result: service4sales is also able to process smaller customer files cost-effectively. In combination with the intensive preparation by the management consultants and the close cooperation, this approach is extremely economical.

A company that markets technologies and patents from universities, colleges and private inventors was looking for a way to deal with potential licensees worldwide in a more individual and sustainable way than just by written correspondence. As there were often only about 15 to 50 potential licensees for new technologies, it was particularly critical that the technology offers reached the relevant contacts. Service4sales developed a procedure in which the potential licensees were first approached by telephone, the relevant contact persons identified and then specifically written to.

In order to work economically, a uniform technical procedure was followed for completely different topics. Phone calls were automatically scheduled according to the respective time zones. Periodically, we transmitted reports on the progress of ongoing actions, also automated.

Due to the uniform way of working, the technical preparation time was only about one hour per campaign, while at the same time the potential licensees were processed very individually. This meant that even small campaigns could be carried out very cost-effectively. At the end of each campaign, a report was prepared for the marketing company based on the results of the telephone calls. It contains a statistical evaluation, a free text for each company approached and explanatory texts.

Result: Through word-of-mouth, other intellectual property companies commissioned service4sales, and over the course of 10 years, more than 300 technologies have been accompanied in this way. The marketing companies can license more technologies. An important side effect: the selection of potential licensees is now much more precise due to the feedback from the telephone campaigns, so that today the selection is more targeted, which in turn significantly reduces the marketing costs.

A software trading company has been one of service4sales' customers since its foundation. The task consisted of contacting companies and enquiring whether there was a need to purchase used software licences or whether, on the other hand, there were surplus licences that the called party would like to sell. The client used service4sales as a supplement to its own sales team. In the first few years, the client sent service4sales address lists in Excel and these were phoned into our own systems. Since importing the completed addresses back into the client's CRM system involved a great deal of administrative effort, service4sales later worked directly on the client's CRM system, using the external CRM for the telephone calls.

Result: In addition to the leads, which are passed on to the sales crew as usual, the database was cleansed of duplicates and company structures were recorded in the client's CRM system, so that a complete company database was created over time. Cold call addresses are still being processed. In addition, through the integration into the client's system, service4sales is now also able to relieve the in-house sales team by calling the smaller existing clients at fixed times to ask about new projects.

Listen to the voices. Make the call.

  • service4sales GmbH

    Am Osterberg 9, 21220 Seevetal

  • 04185 708090

  • info@service4sales.de

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